At Messagewise Pro, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our platform, website, or services. By accessing or using Messagewise Pro, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information You Provide
- Name, email address, phone number, and account credentials during registration.
- Business details (e.g., company name, industry).
- Payment and billing information for subscription plans.
- Contact lists and Messenger user data you import or manage.
1.2 Automatically Collected Information
- Device information (IP address, browser type, operating system).
- Usage data, such as login times, message logs, and activity patterns.
- Cookies, web beacons, and similar tracking technologies to improve your experience.
1.3 Third-Party Data
We may receive limited data through Facebook Messenger APIs to enable integration with your account, in compliance with Meta’s policies.
2. How We Use Your Information
We use your data for the following purposes:
- To provide and improve our services.
- To enable scheduling, broadcasting, and campaign management.
- To send important account or service-related updates.
- To process payments and manage subscriptions.
- To comply with legal obligations and enforce our Terms of Service.
- To protect our platform against fraudulent or unauthorized use.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share data in the following scenarios:
- Service Providers: Trusted third-party vendors (e.g., hosting, payment processing) who help us deliver services.
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.
4. Use of Facebook Messenger APIs
Messagewise Pro integrates with Facebook Messenger via publicly available APIs, strictly in compliance with Meta’s platform policies. We only access data required to:
- Send and receive messages through your connected Messenger account.
- Manage valid contacts as defined by Messenger’s 24-hour messaging rule.
- Support automation features like scheduling and drip campaigns.
We never claim affiliation with Meta, and you maintain full control over your Messenger account.
5. Cookies and Tracking Technologies
Our website and platform use cookies to:
- Enhance user experience and website functionality.
- Analyze traffic and user behavior for improvements.
- Remember your preferences and login sessions.
You can disable cookies via your browser settings, but this may affect certain platform functionalities.
6. Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:
- SSL encryption for all data transmission.
- Firewalls and secure hosting environments.
- Access controls and staff confidentiality agreements.
While we strive for the highest level of security, no system can guarantee complete protection.
7. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal or regulatory requirements.
- Resolve disputes or enforce agreements.
You may request data deletion at any time by contacting our support team.
8. Your Privacy Rights
Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA), including:
- The right to access or request a copy of your data.
- The right to correct or update inaccuracies in your information.
- The right to request data deletion (“Right to be Forgotten”).
- The right to restrict or object to processing.
- The right to data portability (exporting your data to another service).
Contact us at info@messagewisepro.com to exercise your rights.
9. Third-Party Links
Our website or platform may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
10. Children’s Privacy
Messagewise Pro is not designed for children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be notified via email or platform announcements. Continued use of our services after updates constitutes your acceptance of the revised policy.
12. Contact Us
For any privacy-related inquiries, complaints, or requests, contact us at:
- Email: info@messagewisepro.com
